At Rabi’s Cookhouse, we are committed to delivering fresh, high-quality food products to your doorstep in a safe and timely manner. Please read our shipping and delivery terms carefully.
I. Shipping Areas
We currently deliver to selected locations within Tamil Nadu.
Delivery availability will be confirmed at the time of checkout.
If your area is not serviceable, we will notify you immediately and cancel the order with a full refund.
II. Delivery Timelines
Orders are usually processed and dispatched within 2-3 working days of confirmation.
Delivery times may vary based on location, product availability, and logistics conditions.
In case of unavoidable delays, our team will notify you via phone, SMS, or email.
III. Shipping Charges
Shipping charges (if applicable) will be displayed during checkout before payment.
Free delivery across Chennai, which will be specified on our website.
IV. Order Tracking
Once your order is dispatched, you will receive an update with delivery details.
For courier-based deliveries, a tracking link or reference number will be shared.
V. Delivery Conditions
Customers are requested to ensure someone is available at the delivery address to receive the order.
If delivery fails due to incorrect address, unavailability, or refusal to accept, the order amount may not be refundable.
For perishable items, it is the customer’s responsibility to store products properly after delivery to maintain freshness.
VI. Damaged or Incorrect Deliveries
If you receive a damaged, spoiled, or incorrect product, please report it to us within 24 hours of delivery with photo/video proof.
Such cases will be handled in accordance with our Return & Refund Policy.
VII. Contact Us
For any shipping or delivery-related queries, please contact:
📧 Email: support@rabiscookhouse.in
📞 Phone/WhatsApp: +91 9841141519
📍 Address: Chennai, TN